The types of personal information we collect include contact details such as name, email, phone numbers, mailing or street address, age or birth date, family details, credit card and banking details. We may also collect:
If it is reasonable and practical to do so, we will collect personal information directly from you. This will include contact details and other information relevant to providing services to you. This may take place in a number of ways, such as:
We may also collect personal information from third parties such as, but not limited to:
We may also collect personal information where we are required to do so by law.
All personal information that we or our Related Bodies Corporate collect, is reasonably necessary for the purposes relating to providing our online platform for the buying and selling of real estate. Those purposes include:
If you supply personal information to us about another person, we accept it on the basis that you represent and warrant that you are authorised to do so and that the relevant person has consented to the disclosure to us for our business purposes.
If we receive personal information about you that we did not ask for, from someone other than you, and we determine that we could have collected this information from you had we asked for it, we will notify you, as soon as practicable, that we have collected your personal information. If we could not have collected this personal information, we will lawfully de identify or destroy that personal information.
We will not collect any sensitive information from you, revealing your: race, ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships or details of health or disability. Exceptions to this include:
We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities. If we are unable to collect personal information we reasonably require, we may not be able to do business with you or the organisation with which you are connected, or we may not be able to provide you with the services you requested, either to the same standard, or at all (for example, if you do not register to use our website or our applications, you will not be able to access features or services that are reserved for registered users only).
When you visit our websites or use our applications the server may attach a "cookie" to your computer's memory. A “cookie” assists us to store information on how visitors to our websites and our applications use them, to identify you between multiple visits, and identify the pages that may be of most interest. This information may be used to make assumptions about who uses your computer and to provide users of your computer with information that we think may interest the users of your computer. We may link this information to personal information we hold about you. If we do, that information will become personal information, and will be treated in the same manner as the personal information to which it was linked. You should be able to configure your computer so that it disables “cookies” or does not accept them.
We may use personal information about you for the primary purpose of enabling us to perform our business activities and functions and to provide best possible quality of customer service. This may entail using the information:
In accordance with applicable marketing laws, such as the Spam Act 2004 (Cth), we may use personal information about you for the primary purpose of providing you with our services, offers, or promotions and for which you would reasonably expect us to use that information for, including sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. We may use any email address or other personal information you provide to us at any time for this purpose. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You can, at any time, opt out of receiving marketing material by contacting us. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are legally required to send you relating to the services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of you request to be removed.
If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us on the details listed at ‘Contact us’ on our website, www.openn.com.au.
All reasonable steps are taken by us to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is accurate, up-to-date, complete, relevant and not misleading, please contact us (see below) and we will take all reasonable steps to correct it within a reasonable time.
From time to time, we may collect data relating to your use of, and activity on, our websites and applications (De-personalised Data). This includes data about which properties are attracting the most bids and in what suburbs, the nature of the properties bidders are interested in and bidding metrics (e.g. how many bids are made on a property and in what time period).
De-personalised Data we collect is not associated with your personal information and is aggregated together with other De-personalised Data.
We may use De-personalised Data and disclose it to third parties for our administrative, marketing (including direct marketing), promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers.
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed. Much of the personal information we hold will be stored electronically in secure data centres located in Australia. We use a range of security measures to protect the personal information we hold. These measures are designed to assist in your personal information not being accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been unauthorised use or disclosure of your personal information please contact us.
If we no longer need your personal information, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information.
If you request access to the personal information we hold about you, we will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. You can also request for corrections to be made. To do so, please contact us on the details listed at ‘Contact us’ on our website at www.openn.com.au. However, any such request will be subject to any exemptions allowed under the Privacy Act. You may request this information by writing to:
Depending on the circumstances, we may notify you, any affected individuals and if required, the relevant regulator, as soon as practicable after we become aware that there are reasonable grounds to believe that there has been an eligible data breach. If it is impracticable to notify all affected individuals, and depending on the circumstances of the breach, we may publish a statement on our website and publicise the content of the statement. An “eligible data breach” is where there has been unauthorised access or disclosure, or loss of information where unauthorised access or disclosure is likely and a reasonable person would conclude that this access or disclosure would likely result in serious harm to the related individuals. We will not provide notice where it would be inconsistent with secrecy provisions or prejudice law enforcement activities. If we have taken sufficient remedial action in response to the eligible data breach, or if the regulator determines that notification is not required, then we may not notify you of the breach.
Your complaint will be reviewed by our Privacy Officer, who will investigate the issue and determine the steps that we will take to resolve your complaint. We will contact you if we require any further information from you and will notify you in writing of the outcome of the investigation.
If you are not satisfied with our determination, you can contact us to discuss your concerns.
Directors, PPValley Pty Ltd